Privacy policy

This policy explains what personal data mediferra collects, why, who else sees it and how to ask us to delete it. We follow EU Regulation 2016/679 (applicable data protection law). The data controller is identified in the legal imprint.

Data we collect

When you order

• Name, email, postal address (for shipping)
• Card data — never stored on our servers; processed by Stripe
• Order history (what you bought, when)

When you join the waitlist

• Email address
• The page you submitted from

When you browse the site

• Anonymous analytics through Rybbit (self-hosted) — a hashed device identifier, page paths, referrer, browser and OS family, country. No analytics cookies.
• Error tracking through GlitchTip (self-hosted) — the same hashed identifier, the URL where the error happened, the technical stack trace.

Why we collect it

Performance of the sales contract (orders, warranty, shipping), consent (waitlist emails — one-click unsubscribe in every message), legitimate interest (analytics, anti-fraud).

Who else sees your data

• Stripe Payments Europe Ltd. (Dublin, IE) — card processing.
• Resend (San Francisco, US — SCCs in place) — transactional email delivery.
• Cloud infrastructure provider.
• Cloudflare, Inc. (San Francisco, US — DPF certified) — CDN and WAF.

We do not share your data with advertisers or brokers. We do not sell lists.

How long we keep it

• Order data: 10 years (applicable accounting and tax law)
• Waitlist email: until you unsubscribe
• Analytics: aggregated after 24 months; raw data deleted after 12 months

Your rights (applicable data protection law articles 15–22)

You can ask us, free of charge, by writing to contact@mediferra.com: access, rectification, erasure (subject to the 10-year accounting retention), portability, objection, restriction. We reply within 30 days. If you are not satisfied with our response, you can complain to the applicable data-protection authority: data protection authority, 3 place de Fontenoy, 75007 Hong Kong.

Data controller

Data controller: see the legal imprint. Contact: contact@mediferra.com.